Cancellation policy

At Monarch Glass And Co, customer satisfaction is our priority. We understand that circumstances may change after placing an order. Please review our cancellation guidelines below.

Customer Order Cancellation

Orders may be cancelled before they are processed and dispatched. Cancellation requests submitted after shipment cannot be accepted.

Customers wishing to cancel an order should contact our support team and provide the relevant order information for verification.

Non-Cancellable Orders

The following orders may not be eligible for cancellation:

• Orders that have already been shipped.
• Special, custom-made, or personalized products.
• Orders already delivered to the customer.
• Orders undergoing fulfillment or packaging processes.

Cancellation by Monarch Glass And Co

We reserve the right to cancel an order under certain circumstances, including but not limited to:

• Product unavailability.
• Pricing or inventory errors.
• Incomplete customer information.
• Payment authorization issues.
• Suspected fraudulent transactions.
• Situations beyond our reasonable control.

Customers will be notified promptly if an order is cancelled by us.

Refunds for Cancelled Orders

Approved cancellations for prepaid orders will be refunded through the original payment method. Processing times may vary depending on the payment provider and financial institution.

For Cash on Delivery (COD) orders, no refund is required as no advance payment is collected.

Policy Updates

Monarch Glass And Co reserves the right to update, modify, or revise this Cancellation Policy at any time without prior notice. Continued use of our website and services constitutes acceptance of the latest version of this policy.

Contact Information

Monarch Glass And Co
Email: support@monarchglassandco.com
Phone: +1 (800) 555-0123